Terms & Conditions of Service & Breakdown Plans

 

Heating Care Scotland Limited © 2018 | All rights reserved. 


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1. Service Plan Agreement

Service Plan Agreement between you (the customer) and Heating Care Scotland Limited, hereby known as (HCSL).

1.1 You have signed up to a 12-month minimum agreement.

1.2 Payment will be made by Direct Debit on a monthly basis.

1.3 By signing up to a direct debit to HCSL or making any payments to HCSL you agree to our terms and conditions and accept this agreement.

1.4 You may cancel the plan at any time by giving 30 days’ notice.

1.5 You will not be entitled to refund of any monies paid so far.

1.6 We will contact you three times to arrange a suitable service date and time within our working hours, if you cannot agree a suitable time and date your plan will be cancelled with no refund of any monies given.

1.7 HCSL may at any times use suitably qualified subcontractors to carry out your service.

1.8 HCSL may at short notice cancel your routine service at any point and reschedule due to a high level of breakdowns.

1.9 You agree to all our terms and conditions which are available online at our website heatingservicesscotland.com or a copy can be posted to you if requested.

1.10 HCSL will not be held liable for any costs associated or incurred by you the customer if your agreed service appointment is cancelled at short notice.

1.11 HCSL will not be held liable for any costs associated with the removal of cupboards shelving or any other boxing in to allow us to gain suitable access to carry out your service on your boiler.

1.12 It is you the customers responsibility to ensure adequate access is available to carry out your boiler service.

1.13 A charge will be made to re-attend your property if there is no access on the agreed appointment date and within the agreed times.

1.14 HCSL will only re-attend within 5 days of your service being carried out including weekends for any boiler faults reported, after this time a charge will be made to re-attend for any reported faults.

1.15 HCSL will give you 30 days’ notice of any changes to your monthly payment amount.

1.16 HCSL will not be held liable for any damage to your property caused by a failure of any part within or externally of the boiler.


2. Service Plan Plus

Service Plan Plus Agreement between you (the customer) and Heating Care Scotland Limited, hereby known as (HCSL).

2.1 You have signed up to a 12-month minimum agreement.

2.2 Payment will be made by Direct Debit on a monthly basis.

2.3 By signing up to a direct debit to HCSL or making any payments to HCSL you agree to our terms and conditions and accept this agreement.

2.4 If you have claimed on your breakdown policy at any point throughout the 12-month agreement, you may still cancel giving 30 days’ notice but must make all 12 payments either by direct debit or a one-off payment for the full amount.

2.5 You may cancel the plan at any time by giving 30 days’ notice unless you have claimed for a breakdown.

2.6 You will not be entitled to refund of any monies paid so far.

2.7 We will contact you three times to arrange a suitable service date and time within our working hours, if you cannot agree a suitable time and date your plan will be cancelled with no refund of any monies given.

2.8 HCSL may at any times use suitably qualified subcontractors to carry out your service.

2.9 HCSL may at short notice cancel your routine service at any point and reschedule due to a high level of breakdowns.

2.10 You agree to all our terms and conditions which are available online at our website heatingservicesscotland.com or a copy can be posted to you if requested.

2.11 HCSL will not be held liable for any costs associated or incurred by you the customer if your agreed service appointment is cancelled at short notice.

2.12 HCSL will not be held liable for any costs associated with the removal of cupboards shelving or any other boxing in to allow us to gain suitable access to carry out your service on your boiler.

2.13 It is you the customers responsibility to ensure adequate access is available to carry out your boiler service.

2.14 A charge will be made to re-attend your property if there is no access on the agreed appointment date and within the agreed times.

2.15 Your plan includes boiler breakdown cover only.

2.16 HCSL will cover breakdowns of the boiler but excluding any accidental damage caused by you the customer or any other person in your household

2.17 All parts of the boiler are covered but any failures due to sludge build up in boiler or pipework will not be covered.

2.18 Any breakdowns caused by dirty or contaminated oil are not part of your breakdown plan and will not be covered by HCSL.

2.19 HCSL will carry out a water quality test on your heating system before agreeing to include boiler breakdown in your plan.

2.20 You are not covered for any external controls of your heating system i.e. Timeclocks, Room Thermostats, Frost Thermostats and Magnetic Filters.

2.21 You are not covered for radiators or radiator controls or any pipework from the boiler to any part of your heating or hot and cold-water pipework.

2.22 HCSL will attend your breakdown usually the same day or at the latest next day within our normal business working hours.

2.23 We are not responsible for topping up the pressure on your boiler or any other means of adding water into your heating system i.e. feed and expansion tank failure or mains water supply failure.

2.24 HCSL will not cover any damage caused by incorrect condensate disposal from a condensing boiler including condensate pipework freezing.

2.25 HCSL can only maintain your boiler whilst parts are available if and when we are unable to acquire parts for your boiler your agreement will be cancelled with immediate effect with no refunds issued.

2.26 HCSL will not cover any breakdowns caused by pre-existing boiler installation faults.

2.27 HCSL will charge you for any callouts not included as part of your breakdown plan.

2.28 HCSL will not be held liable for any damage to your property caused by a failure of any part within or externally of the boiler.

2.29 HCSL will give you 30 days’ notice of any changes to your monthly payment amount.


3. Service Plan Complete

Service Plan Complete Agreement between you (the customer) and Heating Care Scotland Limited hereby known as (HCSL).

3.1 You have signed up to a 12-month minimum agreement.

3.2 Payment will be made by Direct Debit on a monthly basis.

3.3 By signing up to a direct debit to HCSL or making any payments to HCSL you agree to our terms and conditions and accept this agreement.

3.4 If you have claimed on your breakdown policy at any point throughout the 12-month agreement, you may still cancel giving 30 days’ notice but must make all 12 payments either by direct debit or a one-off payment for the full amount.

3.5 You will not be entitled to refund of any monies paid so far.

3.6 We will contact you three times to arrange a suitable service date and time within our working hours, if you cannot agree a suitable time and date your plan will be cancelled with no refund of any monies given.

3.7 HCSL may at any times use suitably qualified subcontractors to carry out your service.

3.8 HCSL may at short notice cancel your routine service at any point and reschedule due to a high level of breakdowns.

3.9 You agree to all our terms and conditions which are available online at our website heatingservicesscotland.com or a copy can be posted to you if requested.

3.10 HCSL will not be held liable for any costs associated or incurred by you the customer if your agreed service appointment is cancelled at short notice.

3.11 HCSL will not be held liable for any costs associated with the removal of cupboards shelving or any other boxing in to allow us to gain suitable access to carry out your service on your boiler.

3.12 It is you the customers responsibility to ensure adequate access is available to carry out your boiler service.

3.13 A charge will be made to re-attend your property if there is no access on the agreed appointment date and within the agreed times.

3.14 Your plan includes boiler breakdown cover including external controls and radiators and controls.

3.15 HCSL do not cover towel radiators or any other column or vertical panel radiators (commonly known as designer radiators) or any associated controls for these radiators.

3.16 Radiator cover Is subject to a suitable water quality test being carried out at the time of the claim ensuring there is the correct amount of inhibitor in the heating system.

3.17 HCSL will carry out a water quality test on your heating system before agreeing to include radiators in your plan.

3.18 HCSL will cover breakdowns of the boiler but excluding any accidental damage caused by you the customer or any other person in your household.

3.19 All parts of the boiler are covered but any failures due to sludge build up in boiler or pipework will not be covered.

3.20 Any breakdowns caused by dirty or contaminated oil are not part of your breakdown plan and will not be covered by HCSL

3.21 Your cover does not include any Hot Water Cylinders either indirect, direct or unvented hot water and any controls associated with your cylinder.

3.22 HCSL will not cover any pipework to and from the radiators from the boiler including hot and cold pipework.

3.23 HCSL will not cover any damage caused by incorrect condensate disposal from a condensing boiler including condensate pipework freezing.

3.24 HCSL will not cover any breakdowns caused by pre-existing boiler installation faults

3.25 HCSL will attend your breakdown usually the same day or at the latest next day within our normal business working hours.

3.26 We are not responsible for topping up the pressure on your boiler or any other means of adding water into your heating system i.e. feed and expansion tank failure or mains water supply failure.

3.27 HCSL can only maintain your boiler whilst parts are available if and when we are unable to acquire parts for your boiler your agreement will be cancelled with immediate effect with no refunds issued.

3.28 HCSL will charge you for any callouts not included as part of your breakdown plan.

3.29 HCSL will not be held liable for any damage to your property caused by a failure of any part within or externally of the boiler.

3.30 HCSL will give you 30 days’ notice of any changes to your monthly payment amount.